Sales
Makes money| Role | What they do | Target | Level |
|---|---|---|---|
| Head of Sales | Owns the pipeline, forecasts revenue, decides which deals get attention first.Asks you before changing prices or offering discounts. | Revenue booked | Head |
| Receptionist | Answers every inquiry within minutes on phone, chat, email, text and social. Qualifies the lead and books the call or job. | Reply time, % of leads booked | Assistant |
| Customer Finder | Researches likely customers and writes personal outreach in your voice.Asks you before sending to a new list. | Meetings booked | Expert |
| Sales Closer | Writes proposals and quotes, follows up on a schedule, answers common objections.Asks you before sending any quote over your limit. | Close rate, $ closed | Expert |
| Repeat Customer Manager | Upsells, handles renewals, wins back lost and quiet customers. | Repeat revenue | Expert |